Winner Best Customer Experience 2023
Carrefour

French food retailer Carrefour and its partners DIGI, HL Display and Vracoop, are inaugurating the Bulk avenue at the Montesson hypermarket and the Voisins le Bretonneux Market. 130 bins displaying unpacked products, including 90 references of 25 brands are present there since July 2022. This innovation enables customers to choose from a wide range of best-selling products, at prices lower than those on the shelves, with a simple and fast shopping experience, thanks in particular to motion-sensing technology. This is a motion sensor that can be installed on, for example, bins or vending machines. When the desired item is removed from the shelf, the motion sensor transmits the PLU to the scale. The solution enables Carrefour to reduce selection errors, reduce merchandise loss and simplify the weighing process. The system is also accompanied by a product traceability management system available to teams and customers, to provide transparency and monitoring in the management of bulk departments.