Winner Best Customer Experience 2024
tegut… teo

tegut… wants to redefine grocery shopping in Germany, and with the tegut… teo smart store, it is taking on the challenges of today’s local supply: whether in rural areas, highly frequented locations or in urban neighbourhoods. With one in three Germans unable to shop on foot, “teo” brings local shopping closer to the people, offering round-the-clock access and personalised shopping experiences for in-between shopping trips. The innovative approach includes Grab & Go and Tap & Go functions that meet today’s customer needs. “teo” is available in both a freestanding and an indoor version. In the free-standing version, “teo” operates according to a sustainable model with a green roof and offers around 950 products in an area of 50 square metres. The indoor version transfers this model to existing buildings. The cashierless smart store uses Snabble’s Shop Access Management tool for easy identification and information for law enforcement. As ‘teo’ evolves, Grab & Go and Tap & Go by Autonomo will be introduced to ensure a seamless shopping experience. Despite its high-tech features, “teo” continues to focus on its goal of being closer to people, emphasising convenience and social engagement.

“We are proud that we have been able to fully integrate the new technology into our existing concept and customer behaviour. The experience and learnings from the first few weeks show that the quality and reliability of the Grab & Go technology is remarkable. What we are currently learning about customer behaviour, shop management processes and technological details related to the Grab & Go technology is very exciting and valuable for us and the teo concept.”

Sören Gatzweiler, Managing Director, Smart Retail Solutions