Winner Best Instore Solution 2024
Douglas

Douglas has introduced Samsung XCover phones and complementary software to improve their in-store processes. The provider of beauty and care products is pioneering the use of the smartphone as an all-in-one mPOS device, enabling Girocard payments on the shop floor. The integration of omnichannel services onto the shop floor ensures seamless operations, allowing out-of-stock items to be conveniently delivered to customers’ homes. Douglas aims to motivate employees and align with a digital-first strategy to enhance the customer-oriented shopping experience. Thanks to the stylish and Douglas-branded carrying solution the mobile devices can be worn cross body and are always ready for use.
Having started in Germany Douglas has rolled out nearly 2500 devices providing 13 processes and service based applications in 3 countries.